FAQ

Frequently Asked Questions

Carefully package your supplies inside a sturdy box and do not leave any room inside for them to move around. We suggest that you never use a bubble mailer or padded envelope, there’s a chance that they will end up getting damaged in transit.
Payment is sent to you the next business day after your package has been received. Once we receive your supplies and inspect them, you will receive a text message and email from our receiving team. We offer multiple payment methods.
Once received and checked in, a text message can be sent to you to let you know that your payment has been processed and is being sent back to you. You can reach us via phone or email at any point during the transaction to check the status of your package and/or payment.
Please call us, we will kindly give you an update
No, we do not buy any of these items that have been funded by a government agency.
Yes, it is legal to sell your test strips. Diabetic test strips are an over-the-counter medical supply. Therefore, they can be legally sold to a third party without a prescription.
No. We do not buy boxes that have been damaged or otherwise compromised.